Terms of Service

These terms apply when you book transport with BestWay Transport ("BestWay", "we", "us"). By sending us a booking request, you agree to them.

1. Our service

We provide private taxi, van and mini bus transport for pilgrims and visitors in Makkah, Madinah, Jeddah and Badr. Services include airport and train station pickups, hotel transfers, intercity trips and ziyarat tours.

2. Making a booking

Bookings are made on WhatsApp. Your booking is confirmed only when we reply with your vehicle, route, date, pickup time and price. Please give accurate details, including the number of passengers, the amount of luggage and your flight or train number.

3. Prices and payment

• Prices are in Saudi riyals (SAR) and are per vehicle, not per person.
• The price shown for a listed route covers the transfer between the stated start and end points.
• Extra stops, changes to the route, waiting beyond the agreed time or a larger vehicle may change the price. We will tell you before we agree to it.
• We confirm the payment method and timing with you on WhatsApp. Our website does not take payments.

4. Pickup, waiting and delays

Your driver will be at the agreed place and time. When you share a flight or train number, we track it and adjust the pickup. Please be ready on time. If you are very late or cannot be reached, we may need to treat the booking as a no-show under our cancellation and refund policy.

5. Vehicles, passengers and luggage

Each vehicle has a limit on passengers and bags, shown on our fleet pages. We cannot carry more people than the vehicle's seats or more luggage than fits safely. If your group or luggage is larger than booked, we may need to provide a bigger vehicle at the matching price.

6. Your conduct

• Passengers must wear seat belts where available.
• Please keep the vehicle clean. A cleaning charge may apply for serious damage or soiling.
• We may refuse or end a trip if a passenger behaves in a way that puts the driver or others at risk.
• Do not carry illegal or dangerous items.

7. Changes and cancellations

You can change or cancel a booking by messaging us on WhatsApp. Our cancellation and refund policy explains what applies.

8. Our responsibility

We take reasonable care to provide a safe, punctual service. We are not responsible for delays or changes caused by events outside our control, such as road closures, severe weather, heavy traffic, checkpoint or crowd-control restrictions, flight delays or official instructions. We are not responsible for items left in vehicles or for loss or damage to luggage, except where caused by our driver's negligence. Please keep valuables and travel documents with you.

9. Website content

Distances, travel times and descriptions on this website are estimates. Prices and vehicle details may change, and the price confirmed in your booking message applies.

10. Governing law

These terms are governed by the laws of the Kingdom of Saudi Arabia.

11. Contact

BestWay Transport, Al Zaidi, Makkah, Saudi Arabia. Email: info@bestway-transport.com.