Cancellation and Refund Policy

Plans change, especially on a long journey. This page explains what happens if you need to cancel or change a booking with BestWay Transport. It applies together with our terms of service.

If you cancel

• More than 24 hours before pickup: free cancellation. Any amount you paid in advance is refunded in full.
• Between 6 and 24 hours before pickup: 50 percent of the booking price is kept.
• Less than 6 hours before pickup, or no-show: the full booking price is kept, because the vehicle and driver have been reserved for you.

If we cancel

If we cannot provide your booked service for any reason, we will tell you as early as possible and offer a replacement vehicle, a new time or a full refund of anything you have paid.

Changing your booking

Message us on WhatsApp with your new date, time or route. Changes made more than 24 hours before pickup are free, subject to availability. A change to a different route or vehicle may change the price.

Flight and train delays

If you gave us your flight or train number, we track it and move your pickup to match. You do not need to cancel for a delay. If your flight is cancelled, message us and we will move or cancel the booking without a fee.

Refunds

Refunds are returned using the same method you paid with. We will confirm the timing when we confirm your cancellation.

How to cancel

Send a cancellation message on WhatsApp at +966548759265, or email info@bestway-transport.com. Cancellation takes effect when we reply to confirm it.